Recognizing that emissions from the existing building stock had to be reduced by 80–90% by 2050 (based on the 2010 baseline), Sav€ the Homes aimed to address several supply- and demand-side barriers to help increase renovation rates in the EU from 1.2% per year to a minimum of 3% to meet decarbonization targets.
To this end, the project established ‘Citizen Hubs,’ a One-Stop-Shop (OSS)-inspired concept, to make home renovation processes easier, faster, and more affordable for homeowners. Through the OSS-based service, manufacturers, service providers, and architects were able to offer ‘integrated solutions’ and thus stimulate demand for renovation by meeting customers’ needs, ranging from individually tailored component renovations to full-service deep renovation solutions.
Sav€ the Homes services covered the entire customer journey, offering technical assessments and support tools, legal/contractual support, affordable financing options, monitoring and verification services, and independent homeowner advice.
Save the Homes Resources related to different Phases of the implementation work plan
Market analysis
Business model definition
Set-up and physical office definition
Citizen Hub's ecosystem - contractor training and verification
- Save the Homes demand and supply mapping
- Citizen hub protocol for supply side community building and network creation
Services and process flow
- Home renovation customer journey methodology
- Suitable renovation packages and supporting services for two pilots
Phases of the implementation work plan
- Related Save the Homes Report (Deliverables)
HR and staffing guide
Communication, sales and marketing tools
- Save the Homes guideline for long-term citizen engagement
- Documented engagement recruitment campaigns for the two pilots
KPIs and monitoring system
- Mapped suitable protocols and methods for quality control of the renovation works and for buildings performance monitoring
- Data monitoring plan for the two pilots
- Citizen Hub model agreement including quality control system for the business model elements and monitoring protocols for evaluation of partners' activities
- Action plan, risk assessment and quality assurance of the renovation activities
IT Tools